General
What is the address of the shop?
The online store is based in the Shippagan region of New Brunswick.
We also have a point of sale located inside the store “Les Cousines” in Shippagan:
226 Boulevard JD lower
Shippagan, NB
(Right door in the same building as the Guardian pharmacy)
For orders with the Shop pick-up option, we have a pick-up point in the Shippagan area; the exact address will be sent to you with pick-up instructions once your order is ready to pick up. Be sure to watch your unwanted emails!
FRIGG/BIBS Squares
What is FRIGG/BIBS pacifiers?
FRIGG lolliices are top-quality, minimalist Scandinavian look. They were created for the comfort of babies while keeping safety and quality in the foreground. They are currently manufactured in Denmark.
Why choose FRIGG/BIBS pacifier?
FRIGG pacifiers and BIBS are top quality pacifiers created for your baby's comfort. Their rounded shape with an outward curvature allows air to circulate protecting the delicate baby skin from moisture and the air holes ensure its safety.
FRIGG and BIBS lices are very pretty and come in a varied range of color, which can be arranged to all sets of your baby.
They are made with BPA-free, PVC-free and phtalate-free materials.
Choose between natural rubber or silicone pacifier (silicone pacifier available in BIBS brand only)
Rubber:
-A little more flexible
-Can wear faster; need to be replaced at 6-8 weeks or before if signs of breakage or wear
-Offers a feed more similar to breastfeeding than silicone
-Natural material, coloring may vary
Silicone:
-A little more rigid
-More durable than rubber; need to be replaced every 3 months
-DoS not absorb odours or tastes
How to maintain the lices?
Before first use, clean the soot by soaking in a container of boiling water for 3 minutes (Do not boil the soot in water directly on the stove and do not sterilize in the microwave or dishwasher).
Then, wash the sweat regularly in warm soapy water and rinse with running water.
Do not allow the suce to soak in boiling water after the first use.
After washing, it is possible that water seep into the teat through the ventilation hole. Just press the teat from the end to the base to bring out the water and then let it dry completely (with the teat vertically) before giving it back to the child
Avoid exposing rubber luices to direct sunlight and heat to avoid weakening the rubber.
Why is the nippet of the lug I just received/that I have for a short time fuzzy/has a powdered residue?
Natural rubber can produce a whitifully powdered residue over time. This can occur during storage even if the lice has never been used. The residue may be on the surface of the teat or inside it. If this happens, clean the lice well and bring water inside the teat by pressing it. Be sure to bring out all the water and let it dry. If the residue subsequently persists and the baby has been using this lice for a few weeks, it may be time to replace it!
The color of the rubber teat can also become darker over time as there are no chemicals or anti-oxidants in the rubber to prevent oxidation and color change. This is also the reason why the color/opacity of the rubber can vary from one pacifier to another since there are no products added to color the rubber of the same color.
My baby does not use his pacifier every day or uses it little. How to know that it's time to change it?
The recommendation is to change the pacieces that are used frequently every 4-6 weeks for rubber teat and every 3 months for those made of silicone.
If baby uses them little, here are the signs that the pacifier should be changed:
-The teat looks bigger/the rubber has been expanding
-The pointy end of the teat is rounded
-The rubber remains sticky even if the pacifier is dry
-The rubber's consistency considerably changed
You should also immediately replace the pacifier if the teat shows sign of dammage related to the baby's teeth.
Loyalty Program
How to adhere to the loyalty program?
You'll automatically take part in our loyalty program by creating an account on our online store. Don't forget to sign into your account before ordering to make sure you receive your points!
What is the loyalty program?
It's a program to thank our loyal customers. Each purchase on our online store will give you points that you can later exchange for free products or a rebate on your next order.
How many points can I earn with the loyalty program?
You'll earn 5 points for every 1$ spent in our online store before taxes and shipping fees. You'll then be able to exchange those points for free products on your next order.
Do points from the loyalty program have an expiration date?
No. You don't have a time limit to use your points.
Can I obtain points if my order is cancelled?
No. Points are added to your account once your order is picked up or delivered. If your order is cancelled, points related to this order won't show up on your account.
Expedition
What are the delivery options for my order?
Orders can be sent by mail with Canada Post or UPS, orbe picked up at our store in Shippagan.
Expedition by Canada Post
Shipping fees vary depending on the size of the ordered items and on the address of delivery. Please note the amounts mentioned are before taxes.
New Brunswick/Nova Scotia/Prince Edward Island:
| Order amount | Shipping Cost |
| 0-100$ | 10$ |
| 100$ and over | Free |
You can also pick up your order at no cost at our store in Shippagan, New Brunswick.
Quebec/Ontario/NewFoundland:
| Order amount | Shipping Cost |
| 0-125$ | 13$ |
| 125$ and over | Free |
Manitoba/Saskatchewan/Alberta/British Columbia:
| Order amount | Shipping cost |
| 0-100$ | 18$ |
| 100-150$ | 8$ |
| 150$ and over | Free |
Others:
For more information on the shipping fees for an order outside of the above provinces above, please contact us by email.
Returns
Products are exchangeable/refundable within 10 days of purchase, as long as they're still in new condition in their original packaging. Bring the product as well as your order number to our physical store to proceed with the return.
For postal returns, shipping fees for the return are the responsability of the client and are non-refundable. Please contact us with your name, order number, as well as the item you want to return before shipping the item.
Original shipping fees paid at the time of order are non-refundable.
**Please note that Sale products as well as Pacifiers are final sales.
Gift Cards
Does Boutique MiniFolies offer gift cards?
Yes, you have the option of purchasing a gift card. You'll find our gift cards in the section ''All Products'' or by doing a search for ''Gift'' in the search bar.
Do gift cards expire?
No, our gift cards never expire.
What can I purchase with a gift card?
Our gift cards are exchangeable for any item in our online store (except for gift cards). Gift cards can be used to pay for taxes or shipping fees.
Can I use more than one gift card per transaction?
Yes, you can use multiple gift cards for a single purchase.
Do I have to use the full amount of the gift card in a single purchase?
Not necessarily. If the total amount of your order is less than the amount of the gift card, you'll be able to use the remaining balance on a future purchase using the same code.
Responsability/Security
Our priority is your child's safety.
We inspect every item when they arrive at our store and again while preparing your order.
As with any product, manufacturing defects can happen even with our good intentions. We wouldn't want a child to hurt themselves or have problems because of our products.
If you have any concerns or if you have an issue with one of our product, please reach out to us as soon as possible so we can review the situation and help you accordingly.